Privacy Policy
Last updated: 19 November 2025
Contact Information
CloudVault Pro
156 Innovation Park
Birmingham B1 1TT
Great Britain
Email: info@domain.com
Phone: +44 121 634 7892
Our Commitment to Your Privacy
At CloudVault Pro, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. We are committed to transparency and ensuring that you understand your rights regarding your personal data.
This policy applies to all visitors and users of our website. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.
Information We Collect
Information You Provide Directly
We collect personal information that you voluntarily provide to us when you:
- • Complete contact forms or enquiry submissions, including your name, email address, phone number, and message content
- • Register for training programmes or create an account with us
- • Subscribe to newsletters or marketing communications
- • Participate in surveys, feedback forms, or promotional activities
- • Communicate with us through email, phone, or other channels
Information Collected Automatically
When you visit our website, certain information is collected automatically, including:
- • Device information such as IP address, browser type, operating system, and device identifiers
- • Usage data including pages visited, time spent on pages, links clicked, and navigation patterns
- • Referral source that brought you to our website
- • Cookie data and similar tracking technologies as described in our Cookie Policy
Information from Third Parties
We may receive information about you from third-party sources such as analytics providers, advertising networks, and social media platforms. This information helps us understand how users find and interact with our website.
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery and Communication
- ▪ Respond to your enquiries and provide customer support
- ▪ Process registrations and deliver training programmes
- ▪ Send administrative information and service updates
Website Improvement and Analytics
- ▪ Analyze website usage patterns to improve user experience
- ▪ Conduct research and analysis to enhance our services
- ▪ Monitor and troubleshoot technical issues
Marketing and Communications
- ▪ Send promotional materials about our training programmes (with your consent)
- ▪ Display relevant advertisements on third-party platforms
- ▪ Personalize content and recommendations based on your interests
Legal and Security
- ▪ Comply with legal obligations and regulatory requirements
- ▪ Protect against fraud, abuse, and security threats
- ▪ Enforce our terms of service and other agreements
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you have given explicit consent for specific processing activities, such as marketing communications
- Contractual Necessity: When processing is necessary to fulfill a contract with you or take steps before entering into a contract
- Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services and preventing fraud
- Legal Obligation: When processing is required to comply with legal or regulatory requirements
Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- • Service Providers: We work with trusted third-party service providers who assist us with website hosting, analytics, email delivery, and payment processing. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
- • Analytics and Advertising Partners: We share anonymized or aggregated data with analytics and advertising platforms to improve our services and deliver relevant advertisements.
- • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests from public authorities, such as courts or government agencies.
- • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.
- • Protection of Rights: We may share information to protect the rights, property, or safety of CloudVault Pro, our users, or the public.
Data Security and Protection
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- • Encryption of data in transit using SSL/TLS protocols
- • Secure storage systems with access controls and authentication
- • Regular security assessments and vulnerability testing
- • Employee training on data protection and confidentiality
- • Incident response procedures to address potential data breaches
Whilst we take reasonable steps to protect your information, please be aware that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on various factors, including:
- • The nature of the information and the purposes for which it was collected
- • Legal, regulatory, or contractual obligations that require us to retain information
- • Whether you are an active user of our services
- • Legitimate business needs, such as fraud prevention and dispute resolution
When personal information is no longer needed, we will securely delete or anonymize it in accordance with applicable data protection laws.
Your Rights and Choices
Under data protection laws, including the UK GDPR, you have the following rights regarding your personal information:
Right to Access
You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format.
Right to Rectification
If you believe that any information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
Right to Erasure
You have the right to request that we delete your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing
You can request that we restrict the processing of your personal information in certain situations, such as when you contest the accuracy of the information or object to processing.
Right to Data Portability
You have the right to receive your personal information in a portable format and to transmit it to another data controller where technically feasible.
Right to Object
You have the right to object to the processing of your personal information for direct marketing purposes or when processing is based on legitimate interests.
Right to Withdraw Consent
Where we process your information based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the information provided on our Contact page. We will respond to your request within one month, though this period may be extended in complex cases.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
International Data Transfers
Your personal information may be transferred to and processed in countries outside of Great Britain. When we transfer your information internationally, we ensure that appropriate safeguards are in place to protect your data, such as:
- • Standard contractual clauses approved by regulatory authorities
- • Adequacy decisions recognizing equivalent data protection standards
- • Binding corporate rules for transfers within corporate groups
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by updating the "Last updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after changes have been made constitutes your acceptance of the updated policy.
Contact Us and Lodge Complaints
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:
Email: info@domain.com
Phone: +44 121 634 7892
Post: 156 Innovation Park, Birmingham B1 1TT, Great Britain
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority, if you believe that we have not complied with applicable data protection laws. You can contact the ICO through their website or by post.